Taxi Chaos is set in the fictional New Yellow City, based on New York City. The game features two taxi drivers – Vinny and Cleo – and several unlockable taxicabs. The player's objective is to pick up customers and deliver them to their destinations as quickly as possible.[1][2] Customers rate the player's performance using a five-star scale.[3] The player's vehicle can reach rooftops, and can jump from one building to another using ramps.[4]
The game has three modes: Arcade, Pro, and Freeroam. Arcade is the standard game mode, in which the player has a time limit for delivering as many customers as possible. This mode includes an arrow which provides guidance to the player, pointing toward each customer's destination. Pro mode removes the arrow, requiring the player to be familiar with the large game map. Freeroam lacks a time limit and allows the player to explore the city.[1][5] It also features some customers who request that the player locate their scattered items, prompting exploration.[4][5]